Refund policy

Overview

We want you to be completely satisfied with your purchase. This policy explains how returns, exchanges, and refunds work for orders shipped within the United States and Spain, and outlines the timeframes, conditions, and costs involved.

Return Window

You may return your order within 30 days of delivery — no reason needed. For details on the statutory withdrawal right that applies in addition to this policy, see our Right of Withdrawal terms.

How to Return an Item

Starting a return is simple. Just follow these steps:

  1. Email contact@electrococina.shop with your order number and the item(s) you wish to return.
  2. Within one business day, we'll send you a prepaid return label by email.
  3. Repack the goods securely, ideally in their original packaging, and attach the label to the parcel.
  4. Drop the parcel off at your local postal office and keep your proof of postage until the return is confirmed.

Once your return is on its way, you'll receive a confirmation, and we'll notify you again as soon as it has been received and processed.

Return Conditions

To be eligible for a return, please make sure that:

  • The goods are complete and returned in their original packaging.
  • Labels and protective films remain undamaged and, where applicable, still attached.
  • Hygiene items and sealed products have not had their seal opened — these are excluded from return once opened, for health and safety reasons.

Items that do not meet these conditions may not be eligible for a refund or exchange.

Exchanges

Prefer a different size, color, or item instead of a refund? We're happy to help. Simply let us know when you contact us at contact@electrococina.shop, and we will offer an exchange as an alternative to a refund wherever possible.

Refunds

Once we receive and inspect your returned item, we will process your refund within 5 days. Refunds are issued to your original payment method (Visa, Mastercard, American Express, Maestro, Google Pay, or Apple Pay) in euros (EUR). Please note that, depending on your bank or payment provider, it may take a little additional time for the refunded amount to appear in your account.

Return Shipping Costs

We cover the cost of return shipping — you will not be charged for returning an eligible item to us.

Warranty

In addition to your right to return an item within the return window above, eligible products are covered by a 2-year warranty against manufacturing defects. If you believe an item you received is faulty, please contact us with your order number and a description of the issue so we can assist you.

Questions?

If you have any questions about a return, exchange, refund, or warranty claim, reach us at contact@electrococina.shop or call us at +34944121228. We're happy to help.

Right of withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason.

The withdrawal period expires 14 days from the day on which you, or a third party other than the carrier indicated by you, acquires physical possession of the goods.

To exercise the right of withdrawal, you must inform us

Electro Cocina
Santo Rosario Kalea
48004 Bilbao, Spain
Phone: +34944121228
Email: contact@electrococina.shop

of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or email).

Effects of withdrawal

If you withdraw from this contract, we shall reimburse all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event no later than 14 days from the day on which we are informed about your decision to withdraw from this contract.

You shall send back the goods or hand them over to us without undue delay and in any event no later than 14 days from the day on which you communicate your withdrawal from this contract.

You will have to bear the direct cost of returning the goods.