Terms of service

1. Scope

These Terms & Conditions ("Terms") govern all orders placed through the Electro Cocina online store ("we", "us", "our") by both consumers and business customers. By placing an order with us, you agree to be bound by these Terms. We reserve the right to amend these Terms at any time; the version published on our website at the time you place an order will apply to that order.

2. Contracting Party

Electro Cocina
Santo Rosario Kalea
48004 Bilbao, Spain
Email: contact@electrococina.shop
Phone: +34944121228

All correspondence, notices, and customer service inquiries relating to an order should be directed to the contact details above.

3. Conclusion of Contract

The product listings in our online store do not constitute a legally binding offer on our part; they are an invitation for you to place an order. When you click the order button at the end of the checkout process, you are submitting a binding offer to purchase the goods contained in your cart.

Once we receive your order, we will send you an automatic order confirmation by email acknowledging that we have received it. This confirmation email does not, by itself, constitute our acceptance of your offer. A binding contract of sale is only formed once we accept your order — either by sending a separate order acceptance email or by shipping the goods to you, whichever occurs first.

4. Prices and Shipping Costs

All prices shown on our product pages are displayed in euros (EUR) and include statutory VAT and other applicable price components. Any additional shipping costs, where applicable, are clearly shown during the checkout process before you place your order, so that you know the total price payable before the contract is concluded.

We currently ship to the following regions:

  • United States
  • Spain

Shipping is free on all orders.

5. Payment

Payment is due immediately upon conclusion of the contract, unless otherwise agreed in writing. The available payment methods are presented to you during checkout and may include:

  • Visa
  • Mastercard
  • American Express
  • Maestro
  • Google Pay
  • Apple Pay

All payments are processed through secure, encrypted payment gateways. We do not store your full payment card details on our servers.

6. Delivery

Orders are processed with a handling time of 1-2 business days before dispatch. Once shipped, estimated delivery time is 2-4 business days, depending on the shipping destination. These timeframes are estimates and not guaranteed delivery dates unless expressly stated otherwise at checkout.

Delivery times may be affected by factors outside our control, such as customs processing, carrier delays, or circumstances of force majeure. We will notify you as soon as reasonably possible if we become aware of any significant delay affecting your order.

7. Retention of Title

The goods remain our property until payment has been received in full. Until title has passed to you, you must take reasonable care of the goods and must not dispose of or encumber them in any way.

8. Returns, Withdrawal, and Refunds

Consumers have the statutory right of withdrawal in connection with their purchase. Full details of this right, including how to exercise it, are set out in our Right of Withdrawal policy, which forms part of these Terms.

In addition to your statutory rights, we offer the following return terms:

  • Return window: You may return eligible items within 30 days of receipt.
  • Return shipping: We cover the cost of return shipping.
  • Refund processing: Once we receive and inspect your return, refunds are processed within 5 days.
  • Exchanges: Where available, an exchange may be offered as an alternative to a refund.

Refunds are issued to the original payment method used at checkout. For full eligibility conditions and step-by-step return instructions, please refer to our Right of Withdrawal page.

9. Warranty

All products sold through our store are covered by a warranty period of 2 years from the date of delivery, in addition to any statutory warranty rights that apply under applicable consumer protection law. If a product you purchased is defective within the warranty period, please contact us at contact@electrococina.shop so that we can assess your claim and arrange a repair, replacement, or other remedy in accordance with the law.

10. Dispute Resolution

The European Commission provides an online dispute resolution (ODR) platform, which you can access here: https://ec.europa.eu/consumers/odr/. This platform is intended for consumers who wish to resolve disputes relating to online purchases without going to court. We are not obligated, and are not willing, to participate in dispute resolution proceedings before a consumer arbitration board.

11. Governing Law and Severability

These Terms, and any contract concluded through our store, are governed by the laws of Spain, without prejudice to any mandatory consumer protection provisions of the country in which you have your habitual residence, which may apply in your favor.

If any provision of these Terms is or becomes invalid, illegal, or unenforceable, the validity, legality, and enforceability of the remaining provisions shall not be affected or impaired in any way, and the invalid provision shall be replaced by a valid provision that most closely reflects its original intent.