Warranty

Your Legal Warranty Rights

Every product sold by Electro Cocina is covered by the statutory warranty for defects that applies under the law. This means that if an item you purchase turns out to be faulty, or does not conform to what was described at the time of sale, you are entitled to a remedy at no cost to you. Depending on the circumstances and what the law allows, this remedy may take the form of a repair, a replacement, a price reduction, or a full refund.

This statutory warranty exists independently of any manufacturer warranty and cannot be limited or excluded by us. It protects you as a consumer regardless of any additional warranty a manufacturer may offer.

Manufacturer Warranty

In addition to your statutory rights, products that carry a manufacturer warranty are covered for 2 years from the date of purchase. This manufacturer warranty is provided on top of, and does not replace or reduce, your statutory warranty rights described above.

How the Two Warranties Work Together

If a defect appears within the manufacturer warranty period, you can choose to make your claim under either the statutory warranty or the manufacturer warranty, whichever offers you the better protection in your specific situation. We will always honor your statutory rights first and foremost.

Reporting a Fault

If you believe a product you purchased from us is defective, please get in touch as soon as possible so we can help resolve the issue. To report a fault:

1. Contact us at contact@electrococina.shop.
2. Describe the fault as precisely as you can, including when it appeared and how it affects the use of the product.
3. Include your order number so we can quickly locate your purchase.
4. Where possible, attach photos or a short video showing the defect — this helps us assess the issue and speed up your claim.

Once we receive your report, we will review it and get back to you promptly with the next steps, which may include a repair, a replacement, or a refund, depending on the nature of the fault and your preference.

Remedies, Refunds, and Exchanges

Where a refund is the appropriate remedy, refunds are processed within 5 days of the claim being approved and are issued to your original payment method in EUR. As an alternative to a refund, we are also happy to offer an exchange for the same or a similar item, where available.

If, in order to resolve your claim, the faulty item needs to be sent back to us, we will cover the associated return shipping costs.

Please note that a warranty claim is different from simply changing your mind about a purchase. If you wish to return an item you no longer want rather than report a fault, our general return window of 30 days applies instead — please refer to our Returns policy for details.

Contact

Electro Cocina
Santo Rosario Kalea
48004 Bilbao, Spain
Email: contact@electrococina.shop
Phone: +34944121228