Shipping policy

Overview

This policy explains how we handle order processing, shipping, and delivery, so you know exactly what to expect from the moment you place an order until it arrives at your door.

Handling time

Once your payment is confirmed, our team prepares your order for shipment within 1-2 business days. This handling period covers order verification, packing, and handover to our shipping carrier, and does not include weekends or public holidays.

Delivery time

After your order leaves our warehouse, delivery typically takes an additional 2-4 business days, depending on your location and the shipping carrier's schedule. Please note that handling time and delivery time are separate: the total time from order placement to arrival is the sum of both.

Shipping regions

We currently ship to the following countries:

• United States
• Spain

If your country is not listed above, we are currently unable to ship to your location.

Shipping costs

We are pleased to offer free shipping on orders to the regions listed above. Any applicable shipping details will always be clearly displayed at checkout before you complete your purchase, so there are no surprises.

Order tracking

As soon as your order ships, you will automatically receive a confirmation email containing a tracking link. You can use this link at any time to check the real-time status and location of your parcel until it reaches you.

Delays, damage, or lost parcels

While we work with reliable carriers to ensure timely and safe delivery, issues can occasionally occur. If your order arrives damaged, or if it has not reached you within the stated timeframe, please contact us as soon as possible so we can investigate and resolve the issue promptly.

Questions?

If you have any questions about your shipment or this policy, please reach out to us at contact@electrococina.shop and we will be happy to assist you.